TeleMEDICINE

What Is Telemedicine?

Telemedicine, or a “virtual visit,” allows your child to meet with a Mia Bella Pediatrics physician by secure video from home or another private location.



Telemedicine is convenient for many follow-up visits and selected acute concerns when an in-person examination, testing, or imaging is not required.


Examples may include:

  • Rashes and other visible skin concerns 
  • Pink eye 
  • Colds and selected viral illnesses 
  • Allergies 
  • Mild croup 
  • Constipation, diarrhea, or vomiting 
  • Selected abdominal complaints 
  • Minor wounds or injuries that can be evaluated by video 
  • ADHD, anxiety, depression, behavioral, developmental, nutrition, school, and medication follow-up visits


Telemedicine is not appropriate for every concern. Your physician may recommend an in-person visit if a hands-on examination, testing, imaging, or another level of care is needed.

How Does a Telemedine Visit Work?

Mia Bella Pediatrics offers secure virtual visits through Doxy.me.


Enter Your Physician’s Waiting Room

Dr. Dina Alshunnaq

Enter Dr. Alshunnaq’s Waiting Room
https://doxy.me/drdinaalshunnaq

Dr. Colleen Kraft

Enter Dr. Kraft’s Waiting Room
https://doxy.me/drcolleenkraft

Dr. Suzanne McNulty

Enter Dr. McNulty’s Waiting Room
https://doxy.me/drsuzymcnulty


How to Check In

  1. Select your physician’s waiting-room link.
  2. Enter the patient’s first and last name.
  3. Click Join Waiting Room.
  4. Remain in the waiting room until your physician joins.

**No Doxy.me account or app download is required.


Trouble Connecting?

  • Confirm that you selected the correct physician.
  • Reopen the Doxy.me link.
  • Make sure your browser has permission to use your camera and microphone.

If you still cannot connect, call 949-206-0001.


Payment Before the Visit

  • Copays, deductibles, coinsurance, and other amounts due must be paid before the visit begins.
  • The physician will not begin the visit until required payment is completed.
  • If someone else is responsible for payment, please arrange payment before the scheduled appointment time.
Before Your Appointment

Please be ready for your visit

  • The patient must be stationary and may not be driving or operating a vehicle.
  • The patient must be in a quiet, private location where others cannot overhear the visit.
  • Do not join from school, work, a restaurant, store, sporting event, practice, party, or other public activity.
  • Do not join while surrounded by friends or other people who are not participating in the visit.
  • Use a device with a working camera and microphone and a reliable internet connection.
  • Have current medications, inhalers, spacers, or other relevant treatment devices available.

** If an appropriate private setting cannot be maintained, the appointment may need to be rescheduled.
**Your physician may also determine that an in-person examination, testing, imaging, or other evaluation is needed.



Parent or Guardian Participation

Age 15 and younger:
A parent or legal guardian must be present and participate in the visit.

Age 16–17:
Patients may attend without a parent or legal guardian physically present if appropriate parent or guardian permission is on file.

Age 18 and older:
Adult patients may attend independently.

Telehealth FAQs

Click below to view the answer to frequently asked questions.

  • How do I make a telemedicine visit?

    Call Mia Bella Pediatrics at 949-206-0001 to schedule a telemedicine appointment.


    At the time of your appointment, return to the Telemedicine page and select your physician’s waiting-room link.


    Enter the patient’s first and last name, click Join Waiting Room, and remain in the waiting room until your physician joins.


    No Doxy.me account or app download is required.


  • What do I need to do to make my telemedicine appointment go smoothly?

    Choose a quiet, private, well-lit location with a reliable internet connection.


    Have the patient present and ready at the scheduled appointment time.


    Use a device with a working camera and microphone.


    When appropriate for the reason for the visit, have the following available:


    • Current weight  

    • Temperature and method used  

    • Heart rate  

    • Respiratory rate  

    • Current medications  

    • Inhalers, spacers, or other treatment devices  

    • Clear close-up photographs of rashes, wounds, or other visible concerns


    Complete any required copay, deductible, coinsurance, or other payment before the visit begins.

  • What kinds of visits are appropriate for telemedicine?

    Many visits can be completed by telemedicine when an in-person examination, laboratory testing, imaging, or procedure is not required.


    Examples may include:


    • Rashes and other visible skin concerns  

    • Pink eye  

    • Colds and selected viral illnesses  

    • Allergies  

    • Mild croup  

    • Constipation  

    • Diarrhea or vomiting  

    • Selected abdominal complaints  

    • Minor wounds or injuries that can be adequately evaluated by video  

    • ADHD medication follow-ups  

    • Anxiety and depression follow-ups  

    • Behavioral or developmental consultations  

    • Feeding or sleep concerns  

    • Asthma or allergy medication follow-ups  

    • Nutrition and weight-management follow-ups  

    • School, learning, IEP, and 504 follow-ups


    Telemedicine is not appropriate for every concern. Your physician may recommend an in-person visit, testing, imaging, or another level of care when needed.

  • How is insurance billed?

    Telemedicine visits are billed similarly to in-office visits.


    Copays, deductibles, coinsurance, and other amounts due at the time of service must be paid before the visit begins.


    Insurance coverage and patient responsibility vary by plan. Patients and families remain responsible for amounts assigned to them by their insurance carrier.

  • What if my insurance does not cover telemedicine services?

    If your insurance plan does not cover the telemedicine service, you may be responsible for the cost of the visit.


    Insurance benefits vary by plan. Patients and families are responsible for understanding their individual insurance benefits and coverage.


    If you have questions about your expected financial responsibility, please contact our office before the appointment..

  • If I am advised to come in, will I be billed twice?

    If your physician determines during a telemedicine visit that an in-person examination is required, billing depends on the timing and circumstances of the additional visit.


    If the telemedicine and in-person portions of care occur on the same date and can appropriately be billed together, they may be handled as a single encounter.


    If the in-person evaluation occurs on a different date, it may be billed as a separate visit.


    Insurance rules and benefits vary.

  • I am a new patient. Can I do a telemedicine visit?

    Mia Bella Pediatrics generally requires new patients to establish care with an in-person visit before using telemedicine for routine care.


    An initial in-person visit allows our physicians to review the patient’s medical history, establish care, and perform an appropriate examination.


    Please call 949-206-0001 to schedule.

    Call the Office
  • I am NOT a new patient, but I have not been seen in a long time. Can I still use this service?

    Established patients may use telemedicine when the reason for the visit is appropriate for virtual care.


    Depending on the patient’s age, medical history, reason for the visit, and length of time since the last in-person examination, your physician may recommend an office visit instead.

  • How Do I Take a Temperature?

    When Does Your Child Have a Fever?


    • Rectal, Forehead or Ear temperature: 
    • 100.4° F (38.0° C) or higher
    • Oral (mouth) temperature: 100° F (37.8° C) or higher
    • Under the arm (armpit) temperature: 99° F (37.2° C) or higher
    • Caution: Ear temperatures are not accurate before 6 months of age

    Where to Take the Temperature


    • Rectal temps are the most accurate. Forehead temps are the next most accurate. Oral and ear temps are also accurate if done properly. Temps done in the armpit are the least accurate. Armpit temps are useful for screening at any age.
    • Age under 3 months old (90 days old). An armpit temp is the safest and is good for screening. If the armpit temp is above 99° F (37.2° C), re-check it. Use a rectal reading. Reason: If young babies have a fever, they need to see a doctor now. New research shows that forehead temps may also be accurate under 3 months of age.
    • Age 3 months to 4 years old.  Rectal or forehead temps are accurate. An ear thermometer can be used after 6 months old. An armpit temp is good for screening if it is taken right.
    • Age 4 years and older.  Safe to take the temp orally (by mouth). Ear and forehead thermometers are also good.
    • Digital (electronic) thermometers are easily found in stores. They do not cost very much. They can be used for rectal, armpit and oral temps. Most of them give an accurate temp in 10 seconds or less. The AAP suggests you replace any glass thermometer in the house with one of these products.

    Rectal Temperature: How to Take


    • Age: Birth to 4 years old
    • Have your child lie stomach down on your lap. Another way is on the back with the legs pulled up to the chest.
    • Put some petroleum jelly on the end of the thermometer and the anus.
    • Slide the thermometer gently into the anus no more than 1 inch. If your child is less than 6 months old, put it in no more than ½ inch. That means until you can no longer see the silver tip.
    • Be gentle. There should not be any resistance. If there is, stop.
    • Hold your child still. Leave a digital thermometer in until it beeps (about 10 seconds).
    • Your child has a fever if the rectal temp is above 100.4° F (38° C).

    Armpit Temperature: How to Take


    • Age: Any age for screening
    • Put the tip of the thermometer in an armpit. Make sure the armpit is dry.
    • Close the armpit by holding the elbow against the chest. Do this until it beeps (about 10 seconds). The tip of the thermometer must stay covered by skin.
    • Your child has a fever if the armpit temp is above 99.0° F (37.2° C). If you have any doubt, take your child's temp by rectum or forehead.

    Oral Temperature: How to Take


    • Age: 4 years and older
    • If your child had a cold or hot drink, wait 30 minutes.
    • Put the thermometer under one side of the tongue towards the back. It's important to put the tip in the right place.
    • Have your child hold the thermometer with his lips and fingers. Don't use the teeth to keep in place. Keep the lips sealed until it beeps (about 10 seconds).
    • Your child has a fever if the temp is above 100° F (37.8° C).

    Digital Pacifier Temperature: How to Take


    • Age: Birth to 1 year. Only good for screening. Requires the baby to suck on it, which is not always possible. 
    • Have your child suck on the pacifier until it beeps (about 10 seconds).
    • Your child has a fever if the pacifier temp is above 100° F (37.8° C).

    Ear Temperature: How to Take


    • Age: 6 months and older (not accurate before 6 months)
    • This thermometer reads the heat waves coming off the eardrum.
    • A correct temp depends on pulling the ear backward. Pull back and up if over 1 year old.
    • Then aim the tip of the ear probe between the opposite eye and ear.
    • Parents like this thermometer because it takes less than 2 seconds. It also does not need the child to cooperate. It does not cause any discomfort.
    • Caution. Being outdoors on a cold day will cause a low reading. Your child needs to be inside for 15 minutes before taking the temp. Earwax, ear infections and ear tubes do not keep from getting correct readings.

    Forehead (Temporal Artery) Temperature: How to Take


    • Age: Any age
    • This thermometer reads the heat waves coming off the temporal artery. This blood vessel runs across the forehead just below the skin. 
    • Place the sensor head at the center of the forehead.
    • Slowly slide the thermometer across the forehead toward the top of the ear. Keep it in contact with the skin. 
    • Stop when you reach the hairline. 
    • Read your child's temp on the display screen.
    • Note: some newer forehead thermometers don't need to slide across the forehead. Follow the box directions on how to take the temp.
    • Used in more doctor's offices than any other thermometer.
    • Parents like this thermometer because it takes less than 2 seconds. It also does not need the child to cooperate. It does not cause any discomfort.
    • Caution: Forehead temperatures must be digital. Forehead strips are not accurate.

    Copyright 2000-2020 Schmitt Pediatric Guidelines LLC

  • How Do I Take a Pulse?

    To take your child's pulse, you will need a watch with a minute hand or stopwatch app (easier) with the minutes and seconds displayed. Find a quiet place where your child can sit or lie comfortably.


    If your child has just been active (running, jumping, crying, etc.), wait at least 5 minutes to allow the heart time to slow down and return to a normal beat.


    To feel a pulse, you press two fingers — your index ("pointer") and middle fingers — onto a major artery in the body. Press gently. Never press with your thumb, as it has a pulse all its own and can throw off a reading. When you've located the pulse, you will feel a throbbing sensation.


    There are several areas on the body to read a pulse, but in kids these are generally the easiest places:


    • On the neck (carotid artery pulse). The carotid artery runs along either side of the throat (windpipe). Run your fingers about halfway down the neck and press gently to the left or right side of the windpipe (carefully avoiding the Adam's apple in teen boys). Press gently. You should feel the pulse. If not, try again or on the other side.
    • On the wrist (radial pulse). This is the spot where most adults have their pulse taken. It can work well in kids, too. To find the right spot, place a finger at the base of your child's thumb and slide it straight down to the wrist. On the wrist, press gently to feel for the pulse. This works best if your child's hand is lying flat or bent slightly backward.
    • In the armpit (axillary pulse). Press your fingertips into the armpit, feeling around for the arm bone. When you feel the arm bone beneath your fingers, you should also feel the pulse. This method works well for infants. · In the crease of the elbow (brachial pulse). This location works best for infants. Place your infant on his or her back with one arm flat along the baby's side (elbow crease facing up). In the crease of the elbow, gently place your fingers on the inside of the arm (the pinky side). Feel around for a pulse. Once you've located the pulse (feeling a "throbbing" or "beating" sensation on your fingers), begin counting the beats within a 30-second timeframe. After 30 seconds, stop. Take the number of beats (for example, 45 beats in a 30-second period) and double it. 

    So:

    • 45 x 2 = 90 beats per minute. The heart rate for your child would be 90, which is within the normal range for most kids. (This is just an example; your child's heart rate may be different.)

    If you don't feel comfortable taking a pulse this way, or have difficulty, there is another option. Many smartphone apps and Apple watches can give pulse readings simply by pressing a finger over the camera lens or watch. For a good reading, your child needs to be very still, so this method works best in older kids who are more cooperative.

  • How Do I Measure a Respiratory Rate?

    Set a timer for 30 seconds and count the number of times your child’s chest rises. Double that number to get his respiratory rate.


    If your baby or child has any of the following symptoms, it could mean he’s having trouble breathing- please call us or 911 immediately:


    • Bluish color around the mouth
    • Pale or gray skin
    • A grunting sound with each breath out
    • Nose flaring
    • Significant wheezing
    • Upper chest sinks in with each breath
  • How To Measure Your Child's Height

    To measure height accurately at home:


    1. Remove the child or teen’s shoes, bulky clothing, and hair ornaments, and unbraid hair that interferes with the measurement.
    2. Take the height measurement on flooring that is not carpeted and against a flat surface such as a wall with no molding.
    3. Have the child or teen stand with feet flat, together, and against the wall. Make sure legs are straight, arms are at sides, and shoulders are level.
    4. Make sure the child or teen is looking straight ahead and that the line of sight is parallel with the floor.
    5. Take the measurement while the child or teen stands with head, shoulders, buttocks, and heels touching the flat surface (wall). (See illustration.) Depending on the overall body shape of the child or teen, all points may not touch the wall.
    6. Use a flat headpiece to form a right angle with the wall and lower the headpiece until it firmly touches the crown of the head.
    7. Make sure the measurer’s eyes are at the same level as the headpiece.
    8. Lightly mark where the bottom of the headpiece meets the wall. Then, use a metal tape to measure from the base on the floor to the marked measurement on the wall to get the height measurement.
    9. Accurately record the height to the nearest 1/8th inch or 0.1 centimeter.
    Measuring Child’s Height & Weight Accurately At Home
  • Measuring Weight Accurately At Home
    1. Use a digital scale. Avoid using bathroom scales that are spring-loaded. Place the scale on firm flooring (such as tile or wood) rather than carpet.
    2. Have the child or teen remove shoes and heavy clothing, such as sweaters.
    3. Have the child or teen stand with both feet in the center of the scale.
    4. Record the weight to the nearest decimal fraction (for example, 55.5 pounds or 25.1 kilograms).